AWS and ServiceNow join forces on cloud call center solution

AWS and ServiceNow join forces on cloud call center solution

Tech Intelligence Bulletin (HG Insights) – With the combination of Amazon Connect’s AI and NLP (natural language processing) solutions with ServiceNow’s IT support platform, both companies plan to make call centers more agile to address the reality of the ‘remote working’ norm. According to a report in ZDNet, AWS and ServiceNow are partnering on a