Adobe partnership with Genesys delivers enhanced customer insights for brands

Adobe partnership with Genesys delivers enhanced customer insights for brands

Tech Intelligence Bulletin (HG Insights) – Adobe has partnered with Genesys, a leader in cloud customer experience and contact center solutions, to help organizations break down data siloes between marketing, commerce, sales, and service departments. With a new integration between Adobe Experience Platform and Genesys Cloud, organizations can now gain a deeper understanding of customer

Avaya and Google Cloud collaboration offers powerful AI contact center solution

Avaya and Google Cloud collaboration offers powerful AI contact center solution

Tech Intelligence Bulletin (HG Insights) — Avaya Holdings Corp. has announced further integration with Google Cloud Contact Center AI to provide better experiences for customers and a more efficient workforce, taking full advantage of the powerful artificial intelligence capabilities of both companies. Pioneering the integration of AI capabilities into contact center communications solutions, Avaya improves