Adobe partnership with Genesys delivers enhanced customer insights for brands

Adobe partnership with Genesys delivers enhanced customer insights for brands

Tech Intelligence Bulletin (HG Insights) – Adobe has partnered with Genesys, a leader in cloud customer experience and contact center solutions, to help organizations break down data siloes between marketing, commerce, sales, and service departments. With a new integration between Adobe Experience Platform and Genesys Cloud, organizations can now gain a deeper understanding of customer

Upstream partners with Selligent for data-driven customer engagement solutions

Upstream partners with Selligent for data-driven customer engagement solutions

Tech Intelligence Bulletin (HG Insights) – Upstream Works Software, a provider of Omnichannel Contact Centre solutions, is partnering with Selligent to enable and deliver effective, integrated, enterprise-wide customer engagement solutions. Selligent’s intelligent omnichannel experience and marketing platform enables companies to engage and maximize every moment with connected consumers. Upstream Works delivers connected, omnichannel CX solutions