ServiceNow and Cisco partnership enhances workplace contact tracing

ServiceNow and Cisco partnership enhances workplace contact tracing

Tech Intelligence Bulletin (HG Insights) – ServiceNow has announced a new integration with Cisco DNA Spaces to enhance contact tracing with its wi-fi‑enabled proximity reporting app. This integration will help businesses returning employees to the workplace by monitoring their workspaces closely for physical distancing. The company also added new capabilities to its ServiceNow Safe Workplace

DXC and ENGIE IT launch global ServiceNow center of excellence

DXC and ENGIE IT launch global ServiceNow center of excellence

Tech Intelligence Bulletin (HG Insights) – DXC Technology in collaboration with ENGIE IT has launched a certified, global ServiceNow Center of Excellence (CoE). The CoE, comprising a team of nearly 50 practitioners from ENGIE IT, DXC and ServiceNow, will guide ENGIE business units as they modernize their processes, delivering practical innovation to accelerate their digital

ServiceNow launches Safe Workplace apps and dashboard

ServiceNow launches Safe Workplace apps and dashboard

Tech Intelligence Bulletin (HG Insights) – ServiceNow has expanded its employee workflow portfolio with the ServiceNow Safe Workplace app suite. Powered by the Now Platform, the suite includes four new apps and a dashboard that help companies assess both their workforce and workplace readiness as they prepare for employees to return to the workplace. “Let’s

Adobe and ServiceNow partnership integration drives connected customer experiences

Adobe and ServiceNow partnership integration drives connected customer experiences

Tech Intelligence Bulletin (HG Insights) – Adobe and ServiceNow have announced the availability of its partnership integration, delivering an industry-first solution connecting data from Adobe Experience Platform and ServiceNow’s Customer Service Management workflow product to enable more seamless, connected customer experiences. In today’s experience economy, where digital-only is our reality, marketing and customer service organizations

AWS and ServiceNow join forces on cloud call center solution

AWS and ServiceNow join forces on cloud call center solution

Tech Intelligence Bulletin (HG Insights) – With the combination of Amazon Connect’s AI and NLP (natural language processing) solutions with ServiceNow’s IT support platform, both companies plan to make call centers more agile to address the reality of the ‘remote working’ norm. According to a report in ZDNet, AWS and ServiceNow are partnering on a

ServiceNow’s India development center draws on local talent to fuel growth

ServiceNow’s largest R&D center in Asia draws on local talent to fuel growth

Tech Intelligence Bulletin (HG Insights) – ServiceNow has opened its new India Development Center in Hyderabad, the company’s largest research and development center in Asia and its second largest globally. The new India Development Center demonstrates ServiceNow’s continued commitment to investment in India. This investment will play an important role in the company’s innovation efforts,

ServiceNow and Microsoft partnership drives digital transformation for customers

ServiceNow and Microsoft partnership drives digital transformation for customers

Tech Intelligence Bulletin (HG Insights) – ServiceNow and Microsoft have announced a broader strategic partnership intended to significantly enhance the integration and optimization of the companies’ products, platform and cloud capabilities. Through this expanded partnership, the companies will enable enterprise customers in certain highly regulated industries, as well as government customers, to accelerate their digital