IT Intelligence Bulletin – Salesforce has announced that the Adecco Group — one of the world’s leading providers of HR solutions — is expanding its use of Salesforce to develop an intelligent front office solution, built in collaboration with Salesforce AppExchange partner Talent Rover.
The new solution will enable the Adecco Group to manage all customer touchpoints in one place, including candidates, recruiters and customers. In addition, it will allow the Adecco Group to closely monitor customers’ demand for talent, and improve the speed, accuracy and flexibility with which it matches candidates to that demand. The solution is built with Salesforce Analytics, Einstein, Community Cloud, Sales Cloud, Service Cloud and Marketing Cloud, in addition to Talent Rover—a staffing and recruiting software platform built on the Salesforce Platform—and will be deployed globally by Accenture.
The Adecco Group will leverage Talent Rover’s application tracking system, availability management and placement, as well as integrated search and match capabilities, for the solution. Recruiters will be able to manage the entire candidate journey using Talent Rover with Salesforce Marketing Cloud, and with Salesforce Einstein artificial intelligence, fulfill staffing requests faster and more accurately, and gain full visibility into supply and demand.
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“I am excited by the new solution and partnership we have developed over the last year with Talent Rover, Salesforce and Accenture,” said Rob James, chief information officer at the Adecco Group. “We now have all the key ingredients combining proven innovative technology, industry experience and global deployment capacity to change the game for Adecco with customers and candidates. This platform has been successfully piloted over the past year, delivering impressive results in select markets and will be rapidly deployed globally.”
“The world of work is fast turning digital and human resources can no longer stay on the sidelines of this process,” said Miguel Milano, president, EMEA, Salesforce. “The HR solution that the Adecco Group is developing with Salesforce and our partners will provide professionals and candidates in this sector with a modern platform that transforms the staffing and recruitment process across every touchpoint.”
“After more than two years of building a relationship and vision with the Adecco Group, we are thrilled to share this news,” said Brandon Metcalf, co-founder and president of Talent Rover. \”Our deep understanding of Adecco’s industry, Salesforce innovation, and Accenture’s expertise in software deployments was a winning combination and will elevate the role of technology through the staffing and recruitment industry.”
“Accenture is driving some of Salesforce’s largest transformational projects. Our industry expertise and leadership across Salesforce Clouds have led to successful implementations at more than 1,000 enterprise organizations,” said Saideep Raj, senior managing director, Accenture Cloud First Applications. “Our global deployment of the new digital platform with the Adecco Group illustrates how we can help clients take advantage of new innovations to grow their businesses.”
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