In the 21st century world of workplace mobility, there are three P’s – People, Place and Platform. The client provides the first two of these, with the third increasingly provided by an outsource provider.
Which is exactly the case with the deal between EuroMaint AB, an independent supplier of maintenance services for the rail transport industry, and Atos, a global technology and outsourcing provider.
I spoke with James McMahon, Head of Atos Digital Workplace, about the deal. The service has all the usual elements you would expect, such as Windows 10 and Office 365, but this is essentially a hybrid offering that combines the best of the new technologies and the necessary requirements of the legacy applications. It is Atos’s Digital Workplace platform that brings all this together in the cloud.
This report continues after the following message from HG Insights:
HG Insights – Sourcing Intelligence Redefined
HG Insights provides deep sourcing intelligence and diagnostic tools on and for the IT industry, analyzing the sector’s supply and purchasing activities to identify points of significant business value for enterprise companies and the vendors that serve them.
If you would like to get more insight into the deal between Atos and EuroMaint AB, gain unique account-level intelligence on these organisations or identify opportunities across the wider IT market – Contact us now.
The service covers the complete workplace contract and all employees, including desk-based staff and maintenance workers. James thinks it’s really all about the employee experience, especially when the staff can be very choosy who they work for. The cost of implementing such a platform can outweigh the overhead costs of recruitment, re-training and sickness.
Having said that, the most transformative part of the service is probably at the back end where automation has been used extensively. They haven’t gone as far as using artificial intelligence (yet), but Atos have done a lot of the challenging work in getting all the systems talking to each other.
The Digital Workplace platform has been the trigger for EuroMaint to do things differently. The technology is ready and waiting, but James knows that, like all transformation projects, the real challenge will be in the management of change. He is confident that Atos have the skills and capabilities to allow EuroMaint to fully exploit their new digital workplace.
About the author
Andrew Burgess has been the lead architect within several major change projects, including strategic development, IT transformation and outsourcing, in a wide range of industries across four continents. He has developed and implemented sourcing strategies for global organisations, running sourcing programs and helping re-organise IT departments to maximise their value from sourcing. Andrew was recently awarded ‘Automation Champion of the Year’ by the GSA, the industry association and professional body for the global sourcing industry. He is widely considered to be a leading expert in the growing Legal Transformation and Outsourcing market and has recently written ‘The Rise of Legal Services Outsourcing’ in collaboration with the London School of Economics (LSE). Andrew’s latest book, ‘The Executive Guide to Artificial Intelligence‘ has recently been published by Palgrave Macmillan. Andrew is a council member of the Global Sourcing Association and is Head of Consulting at HG Insights.