IT Intelligence Bulletin (HG Insights) — Cherwell Software is introducing new product features and partnerships as it continues to deliver on its promise to transform the service management experience for businesses around the world.

These new features enhance the speed and ease with which new enterprise applications and data can be integrated within a common service delivery architecture.

Cherwell is introducing a new integration platform as a service solution thanks to a partnership with iPaaS innovator, Jitterbit. Cherwell’s new iPaaS offering will drive true process change by enabling enterprises to quickly integrate new services across multiple organizations in a company, with a vastly improved user experience that also includes a new unified mobile experience.

“Cherwell is on a journey to transform the service management experience and this release represents our commitment to enabling businesses to work smarter – automating critical cross functional flows in their digital transformation process,” said Steve Rodda, Cherwell’s Chief Product Officer. “Digital Transformation has, for a long time, simply meant digitizing processes. But now businesses can integrate third-party applications and business processes across organizations without extensive development. This delivers value faster and incorporates efficiencies across the company.”

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Cherwell’s strategic partnership with Jitterbit offers customers a variety of application integration opportunities that are fully supported by Cherwell. Cherwell’s Integration Platform as a Service (iPaaS) enables access to technologies like Jira, Slack and Workday through the Cherwell Service Management (CSM) platform. In addition, virtually any data source or application can be integrated with CSM, thanks to Jitterbit’s leading API integration architecture. With Cherwell’s iPaaS solution, new integrations can take a matter of days to complete, enhancing overall productivity and time-to-value.

“As the industry’s only enterprise iPaaS solution that combines complete API lifecycle management with comprehensive integration, we enable companies to quickly and seamlessly connect applications and services to unlock the power of data and ignite digital transformations,” said Andrew Leigh, Vice President of Alliances, Jitterbit. “Our unified platform makes it easy for any user, regardless of technical ability, to exploit data from any source with just a few clicks. We’re thrilled that Cherwell chose Jitterbit to bring new competitive advantages to their customers.”

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