Tech Intelligence Bulletin (HG Insights) – Ivanti has integrated Ivanti Service Manager and Ivanti Asset Manager into a single cloud platform.
Together, these solutions deliver complete asset lifecycle optimization with the workflow automation and advanced service management that empowers IT teams to bring efficient, compliant and secure service delivery to users from anywhere.
“With the increasing demands placed on today’s IT organizations, it’s critical to deliver core IT and business services faster, while optimizing the performance and cost of existing IT assets,” said Ian Aitchison, senior product director, Ivanti.
“By integrating our IT service and IT asset management technology into a single, unified cloud platform, we are giving IT teams the total solution they need to gain operational efficiency while optimizing costs. Now IT has the power and insight that links to device purchase data and refresh cycles so they can see all their options to increase customer satisfaction and productivity.”
Unified cloud platform
Ivanti Service Manager automates help desk, service desk, and service management workflows to eliminate costly manual processes while making the environment more efficient, compliant and secure. Built on the same cloud platform, Ivanti Asset Manager integrates with Ivanti Service Manager to efficiently manage IT assets across their lifecycle, optimizing investments and reducing downtime. Together these solutions deliver the comprehensive solution that allows IT teams to:
- Free up IT service desks with engaging user self-service
- Automate routine tasks, across IT silos, to save more IT staff time
- Reduce hardware failures with full lifecycle management
- Optimize license spend, reducing non-compliance and reclaiming unused software
- Leverage approval workflows for requests, updates and changes
- Defend software audits at any time
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