IT Intelligence Bulletin (HG Insights) — Mitel has announced the launch of Mitel OfficeLink, a custom-built, cloud-based application that provides small businesses with key unified communications (UC) features on a mobile device.

Mitel OfficeLink is delivered through the Mitel CloudLink platform, a technology innovation that enables businesses to fully leverage existing assets while extending and adding new capabilities from the cloud.

Now available in North America as a subscription-based service for MiVoice Office 250, Mitel OfficeLink puts key SMB-focused UC functionalities directly at users’ fingertips.

The application supports multiple lines and mid-call functionality including conferencing, transfer, group calling and other business communications features not typically available with general-purpose UC clients. Streamlined voice workflows and cross-company chat deliver an easy-to-navigate user experience to help dispersed and on-the-go teams stay better connected and more responsive to customers wherever they are.

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“Mitel OfficeLink was created hand in hand with our fast-moving small business customers. The result is a solution focused on simplicity, delivering only the features they need most to communicate and collaborate effectively,” said Bob Agnes, EVP and President, Mitel Products and Solutions.

“It reflects our commitment to enabling customers all along the path to the cloud as they journey from where they are now to where they want to be—at their own pace and budget.”

In a nutshell, subscription-based Mitel OfficeLink unleashes small business productivity and redefines customer experience with a cost-effective application for the always-on, always-connected workforce. The application:

  • Bundles easy-to-use collaboration features into a single mobile application.
  • Optimizes small business budgets with as-a-service commercial option for the most in demand communications and collaboration capabilities.
  • Leverages Mitel CloudLink enabling small businesses to move to the cloud at their own pace by connecting existing communications assets to the cloud.

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