WalkMe and Docupace strategic partnership drives customer experience

Tech Intelligence Bulletin (HG Insights) – WalkMe and Docupace have announced a strategic partnership enabling broker-dealers and advisors to easily adopt and implement Docupace into their practices for greater and more efficient service offerings.

WalkMe’s platform will enable the creation of interactive, on-screen sequences to guide and engage users of the Docupace platform. Powered by AI and machine learning, WalkMe’s context-intelligent algorithm streamlines digital adoption internally and externally, ensuring that the right users receive the most accurate information exactly at the time requested. This partnership will help Docupace customers seamlessly navigate the platform for an optimal user experience.

Empowering customer experience

“Technology is only as good as its end user, and in today’s digital world we are committed to empowering users through simplifying their interface experience,” said Dan Adika, CEO and Co-founder of WalkMe. “Docupace’s goals to increase efficiencies for their customers are directly in line with WalkMe’s approach to maximizing the user experience.”

The strategic partnership allows clients to utilize a customized WalkMe platform, which meets their individual workflow needs and is developed based on how they choose to utilize Docupace. The team will be providing instruction where needed, with the goal being to streamline the user onboarding and learning process in order to minimize the need for time-consuming training and support.

Maximizing benefits

“Getting the most out of technology is critical to advisor success, so that they can focus on their clients and servicing them to the best of their ability,” said Mark Tapling, CEO of Docupace. “A major hurdle for broker-dealers and large RIAs is advisor technology support and utilization. We are excited to partner with WalkMe and provide our clients with a customized guide on how to best support their workflow and increase adoption across their organization, while allowing them to maximize the benefits and capabilities of the Docupace platform.”