IT Intelligence Bulletin (HG Insights) — Zensar has announced it will extend its current partnership with Pegasystems. Under this program Zensar will deliver digital-led business transformation to its global customers.

As a Pega Registered Business Partner, Zensar will provide solutions to clients in areas including digital process automation (DPA), robotic process automation (RPA), robotic desktop automation (RDA), and customer engagement.

“Pega is a globally acknowledged industry leader in customer engagement, and Zensar brings its digital capabilities to the forefront in this strong partnership. Our global customers can look forward to enhanced solutions that will accelerate the process of their digital journey,” said Sandeep Kishore, Chief Executive Officer and Managing Director, Zensar.

“As organizations continue on their digital transformation journeys, it’s critical that they have access to the right solutions to help them achieve their business goals,” said Ken Nicolson, Vice President, Global Alliances, Pegasystems. “Partnering with trusted organizations like Zensar, with proven expertise in helping many large companies achieve results, will help our clients remain agile as they continue to deliver optimal customer experiences.”

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“Our partnership with Pega, along with our focus on developing domain experts, will lead to providing robust solutions to our customers. All enterprises are looking to simplify their customer engagement initiatives with digital automation, and the Zensar team has proven its capabilities across multiple implementations,” said Ankit Ghosh, SVP Global Head, Technology Alliance Solutions, Zensar.

The partnership will leverage Zensar and Pega’s extensive experience in helping Fortune Global 500 companies with their largescale transformation projects. Combined with Zensar’s managed services maturity model, this will enable the development of domain-specific solutions, internal skill sets in areas like RPA and RDA, and more in-house lead system architects.

Zensar’ s global Pega Center of Excellence (CoE) is well established and focused on implementing best practices and supporting business users managing complex projects end-to-end. The CoE brings together a global team of knowledgeable and experienced business process management, customer relationship management, and business domain experts. They deliver solutions for business improvement, problem resolutions, and performance management focused on delivering Return on Digital.

The CoE will help in maximizing the benefits of Pega solutions. The charter of the CoE is to ensure that all projects are successful while optimizing assets, with an improvement in the project quality. Additionally, the CoE will provide architectural oversight for in-flight projects, designing delivery centric accelerators with dedicated focus on upgrade and migration projects.

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