Customer Success

Customer Success That Strengthens GTM Outcomes

Modernizing GTM strategy begins with a unified, AI-powered Revenue Growth Intelligence Platform — but it does not end there. HG Insights partners with customers through support, training, and best practices to accelerate time to value.

HG Insights Integrated Approach to Customer Success

Integrated customer success, from support and training to best practice materials and events, enable customers to have a consistent and responsive engagement experience to ensure GTM planning, activation, and revenue growth.

Always-On Customer Support

Next-business-day technical support is available via our customer support portal, plus access to a comprehensive knowledge base.

HG GTM Experts

HG experts available to facilitate deployment, data integration, analyses, and implementation guidance.

Extensive Resource Center

GTM playbooks, guides, and how to videos to optimize your GTM programs and investment in our Revenue Growth Intelligence solutions.

Networking and Thought Leadership Events

Summits and roadshows that showcase best practices, spur discussions on GTM topics, and enable direct engagement with HG’s product leaders.

Flexible Training

Access to online training resources including master class videos, solution briefs, and use case videos across GTM strategy, RevOps, marketing, and sales domains.

Customer Advisory Participation

Available participation in our in-person or virtual customer advisory boards and user group feedback sessions. Access to design sessions, early product previews, and beta tests to provide direct product feedback.

Continuous Product Improvement

On-going SaaS enhancements and scheduled releases of our Revenue Growth Intelligence (RGI) Platform solutions and RGI Fabric data sets.

Quarterly Business Review

Periodic sessions to assess product implementation and expanded use against your GTM business objectives.

Dedicated Success Manager

Customer success staff aligned to your goals, responsive to your inquiries, and conducting periodic implementation and business outcome reviews.

What is the Best Way to Explore our Products and Obtain Support?

HG Insights is currently on a fast track to enhance respective knowledge bases and support resources for HG Insights, as well as MadKudu and TrustRadius. Explore key resources for each company.

HG Insights Empowers GTM Success

How NiCE Drives Channel Success with HG

NiCE integrates partner-provided criteria into HG’s robust predictive model to generate precise, prioritized target account lists taking advantage of scoring that reflects intent signals, historical usage, and relevant technologies.

“With a clear ICP and detailed criteria, we get fantastic results.”

Amanda Mock | Senior Channel Marketing Manager, NiCE

Resources

Image: Airbase Expands Their Market by +80% with HG Insights

Customer Stories

May 23, 2025

Airbase Expands Their Market by +80% with HG Insights

Industry Spend Management Software Company Size 200-500 employees Location San Francisco, California Solution HG Platform with Salesforce integration Airbase empowers...

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Image: The Definitive Guide to <BR> Account Scoring

Briefs & Guides

September 25, 2024

The Definitive Guide to
Account Scoring

The Definitive Guide to Account Scoring: Frameworks, Tactics, and Tools Written by Spencer Hardey, Presented by...

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Image: From Data to Decision: How to Build a Go-To-Market Strategy Based on Data

Webinars & Events

November 10, 2021

From Data to Decision: How to Build a Go-To-Market Strategy Based on Data

According to a recent study, 36% of executives make decisions based on their gut feeling, despite using data on a...

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FAQ: Customer Success

How does HG Insights’ Customer Success team help accelerate time to value?

HG Insights’ Customer Success team partners with customers, from onboarding through ongoing GTM execution, to ensure rapid and sustained value. This includes available guided onboarding, enablement, training, and best-practice frameworks tailored to each customer’s GTM goals.

Customers can receive structured support to operationalize HG insights across planning, activation, and execution. This ensures teams move quickly from data access to measurable outcomes such as improved targeting, pipeline acceleration, and revenue growth.

What is Customer 360, and how does it support GTM execution?

Customer 360 is our set of resources designed to quickly enable customers to accelerate and optimize the value of our revenue growth intelligence solutions. It enhances internal records with HG’s proprietary technographic, spend, and buyer intelligence to create a single, trusted view of accounts and buyers.

This unified dataset enables more accurate segmentation, scoring, routing, and activation across sales, marketing, and RevOps. Customer 360 ensures customers can confidently execute GTM strategies using consistent, high-quality data.

What types of support and enablement resources are available to customers?

HG Insights provides always-on customer support, comprehensive knowledge bases, and role-based enablement resources across the HG Platform, RGI Platform, and TrustRadius solutions.

Customers have access to technical support, training materials, product documentation, GTM playbooks, and best-practice guidance. These resources are designed to help teams adopt capabilities quickly and continuously improve how they use HG insights in daily workflows.

How does HG Insights’ Customer Success approach differ from traditional support models?

HG Insights goes beyond reactive support by proactively helping customers apply our solution to address real world GTM use cases. The Customer Success team focuses on outcomes, not just issue resolution, helping teams refine ICPs, scoring models, segmentation, and activation strategies over time.

With this integrated approach, our customers achieve higher adoption, stronger alignment across teams, and sustained GTM performance improvements.

Ready to See How You Can Accelerate AI-Powered GTM Outcomes?