Sr Director, Global People & Talent

With over 15 years of experience dedicated to HR leadership along with expertise in the B2B SaaS space, Claudia Flores has a passion for shaping workplaces where every individual thrives and contributes to a company’s collective success.

Her expertise spans the entire HR spectrum — from talent acquisition, performance management, and career development to payroll and benefits administration. Flores excels at identifying and nurturing talent, crafting innovative strategies that drive organizational growth, and fostering cultures of inclusion and belonging. From successfully building up an HR function from the ground up to designing comprehensive global employee development programs, Flores has led initiatives that not only attract top-tier talent but also retain and develop them for long-term success.

At HG Insights, Flores is responsible for overseeing the development and execution of HG’s Global People & Culture strategy in support of our overall mission, vision, business strategy, and core values overseeing and directing HR functions, including employee talent management, change management, organizational performance management, employee engagement, training, learning and development, benefits, succession planning, internal communications, and culture initiatives. Flores partners closely with the executive leadership team to ensure the business is aligned with the overall talent strategy.

Flores received a Bachelor’s degree from the University of Washington and is a SHRM Certified Professional (SHRM-CP).