2024 ERP Market Share, Size, & Trends Report

HG has identified 1.4M businesses spending $183B on Enterprise Resource Planning (ERP) systems over the next 12 months.

Download the free report for the complete 2024 ERP market share forecast HG has identified 1.4M businesses spending $183B on Enterprise Resource Planning (ERP) systems over the next 12 months.  Enterprise resource planning (ERP) systems are one of the stickiest IT products that any company will purchase in its lifetime. According to HG’s data, the […]

Putting the “Success” in Customer Success

Patti Saunders CS starts with being clear on the team’s purpose: Your mission within your company’s overall mission.

In 2023, the median annual churn rate for B2B SaaS companies is 12% so far. In today’s economy, the best way to combat customer churn is to act, not react: focus on your customers and take the time to define and develop your Customer Success (CS) practice. CS leaders need to center and bring the […]